SHIPPING POLICY

1. Introduction

At Zarnoor Perfumes, we aim to ensure that your order is processed and delivered in a timely and secure manner. This Shipping Policy outlines our processing timelines, delivery expectations, and responsibilities.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on Sundays or public holidays.
• During periods of high order volume, processing times may be extended. In such cases, customers may experience a short delay before shipment.
• If there is a significant delay in processing your order, we will notify you via email or phone using the contact details provided at checkout.

3. Estimated Delivery Time

Once dispatched, orders are typically delivered within 4–7 business days, depending on your location and courier service availability.

• Deliveries are generally made Monday to Saturday, during standard courier working hours.
• Delivery timelines provided are estimates only and may vary due to:
  • Courier partner operations
  • Weather conditions
  • Remote or restricted delivery locations
  • Unforeseen logistical issues

Zarnoor Perfumes does not guarantee delivery within a fixed timeframe and shall not be held liable for delays beyond its reasonable control.

4. Shipping Partners

We work with reputable third-party courier and logistics providers to ensure safe and reliable delivery. Once an order has been handed over to the courier partner, delivery timelines and handling are subject to the courier’s policies and operational constraints.

5. Order Tracking

After your order is shipped, you will receive a tracking ID via email or other communication channels.
You may track your shipment using the tracking feature available on our website or through the courier partner’s tracking system.

Important:
To ensure smooth delivery, please provide:

• A complete and accurate delivery address
• A valid and reachable phone number

Zarnoor Perfumes is not responsible for delivery failures caused by incorrect or incomplete address or contact details.

6. Damaged, Lost, or Missing Shipments

Zarnoor Perfumes is not liable for products lost or damaged during transit after dispatch.
If your order is delivered in a visibly damaged condition, you must:

• Contact us on the day of delivery
• Provide clear photographs or videos of the damaged package and product
• Retain all original packaging materials until the issue is resolved

Failure to report damage within the specified timeframe may result in the claim being declined.

7. Returns & Refunds

All returns, replacements, and refunds are governed by our Return & Refund Policy, which should be read in conjunction with this Shipping Policy. Please review it carefully before placing an order.

8. Risk of Loss

Risk of loss or damage to products passes to the customer upon successful delivery to the provided address.

9. Policy Updates

Zarnoor Perfumes reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective upon posting on the website.